justme wrote: ↑Sat Feb 12, 2022 1:05 pm
Soloist wrote: ↑Sat Feb 12, 2022 12:29 pmYou are caller number 23.
Please hold for the next available receptionist.
We know these are trying times during this pandemic, this is why we offer a complimentary fruit cake line to call.
Please press 1 to connect to the automatic fruit cake telling machine.
Press 2 to connect to the white house
If you know your party's extension, you may dial it at anytime, otherwise please continue to hold.
You are caller number 22.
you sound like you've listened to that more than once.
only wording missing, is, in queue.
you are caller number 23 in queue.
what a waste of good productive time, to be kept on hold for hours.
it took me 8 hours over 3 days to get one auth accomplished.
since then, i've learned a few tricks around that specific insurance company.
but i still hate that insurance company, and will tell anyone not to use them.
i first encountered “hours on hold” via the obamacare sign up debacle.
https://www.theatlantic.com/technology/ ... ca/397784/
it was shocking at the time, recalling prior HUGE expense of formerly standard long-distance telephone calls, AND, with cellphones, battery life. i learned to be on hold - only when plugged in to a wall power source, AND, to have some other task at hand so as not to completely waste the time.
long wait times always made me fear, once the call was answered, i might not remember what i was calling about! (so far, so good.)
AND/OR, being cut off, OR, hung up on, once the call was answered.
sometimes those answering do not have fluent English, or adequate training, to respond: they hang up. i don’t blame them, really.
it leaves you to start the process over.
the obamacare signup process was required by gov mandate, and a nightmare of unpreparedness.
at great taxpayer expense.
since, i’ve had a few “long hold times,” for different reasons. none as bad as the obamacare launch.
i try to have some task i can fiddle with while on lengthy hold. and, of course, have an immediate power source.