Windows Found.000 folder

[Szdfan]

So my question is for input from you all. Should I charge for this work and the return shipping costs (including shipping insurance), only the shipping expenses, or take the loss?

What does your gut say?

[Neto]

So my question is for input from you all. Should I charge for this work and the return shipping costs (including shipping insurance), only the shipping expenses, or take the loss?

What does your gut say?

My 'gut' is all over the place. I *think* it was something that happened there, because this is not all that common. (Well, usually there is a deal where "the battery bank got weak because it was raining and cloudy for a few days, and the solar panels just couldn't keep up" - - that sort of thing.)

I wrestled with it before I decided to just charge for the shipping, because that's actual money out of my pocket. The time? Well, some folks say "time is money", but I don't really buy that. So I was OK to take a loss on the time. I don't know what to think, so I suppose I'll just drop it all, except I think I should send a report as to what I found out, the time stamp on the error, that sort of thing. I DID send that all to the tech for that area, and will see what he has to say yet before I make a final decision. (The customer doesn't have email, so if I decide to send something, it'll have to go by mail.)

[Neto]

I suppose this discussion has "played out" now already, but I want to respond to one other element of this situation - the question of whether there is any moral consideration here. Perhaps my missionary experience with the wholistic cultural attitudes of an animist society has influenced me as well, but in his life approach my Dad also demonstrated the attitude of faith permeating all of life, that there is no division between the spiritual and the 'secular'. So I have attempted to follow that example, that my Christianity must guide and direct every business decision. This is why I stressed the moral question more than the business considerations. Customer satisfaction is obviously a very beneficial element of business success, but business success is not the central issue.

Thanks to all who have answered here. Blessings to all, as we seek to live out our lives in this world in a way that first and foremost pleases our God and Savior, and, hopefully, will also bring some of those with whom we interact in daily life to the point of considering Christ, or drawing them into a deeper interaction with him.

[ken_sylvania]

The situation that 'pushed me over the cliff" so that I put up this post. (I have had that said to me before, and it has always struct me as a bit insulting. Better to not say anything at all.)

We contracted with an Amish business to do a flooring installation. An agreement was made as to schedule, which was very important, because the apt is occupied, and we were then scheduling with the renter to get the prep work done before the day when the installer would come out. He moved it all up by one day, because "another customer was not flexible", and never contacted us about the change. He called late afternoon the day before HE had decided to do the work. His response: "My Bad". We had wanted the entire previous day to do our part of the preparation. So we went out the night before, at inconvenience to not only us, but perhaps more importantly, to the renter. We were not able to get everything done that evening, partly because the renter (the husband) starts work in the very early AM, and he needed to get to sleep. (We were also dead beat, having already put in a day's work elsewhere, before even starting.) So the result was that the installer (a non-Amish employee or sub-contractor) ended up helping with the prep work, because I was not able to get it all done in the second room before he was ready to start there. He didn't mind, but it will likely affect the cost of this job.

In a case like this I would be pretty slow to pay any extra for the time he spent helping with the prep work. That was his fault, not yours.